Privacy Policy
Last updated: 14 May 2025
Metrik Moves (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us.
1. Information We Collect
We may collect and process the following types of personal data:
- Name, email address, and phone number
- Home or collection/delivery address
- Any other details voluntarily provided via forms, phone calls, or emails
We only collect information that is necessary for delivering our services or for communication purposes.
2. How We Use Your Information
We use your data to:
- Provide and manage our removal and transport services
- Communicate with you regarding your enquiry or booking
- Send quotes, confirmations, and updates
- Maintain internal records for invoicing and service history
- Improve our service offerings and customer experience
We do not sell, rent, or trade your personal information.
3. Sharing Your Information
Your data will only be shared when necessary and only with:
- Employees or subcontractors working on your move or service
- Legal authorities if required by law
- Service providers essential to our operations (e.g. invoicing platforms or secure email providers)
All third parties are required to comply with relevant data protection standards.
4. Data Storage and Security
We take appropriate technical and organisational measures to secure your data and prevent unauthorised access, alteration, or disclosure. Your information is stored securely and retained only for as long as necessary to fulfil the purpose it was collected for or to comply with legal obligations.
5. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict certain types of processing
- Withdraw consent at any time, where applicable
To exercise any of these rights, please contact us using the details below.
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: m.wilson87@outlook.com
Phone: 07538 562144
Post: Metrik Moves, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our services. Please check this page periodically for updates.
